Privacy

Information you choose to provide

When you request an Owner Bottleneck Review or contact WIBP, we may collect your name, company, company location, team size, email address, optional phone number, contact preference, time zone, general availability, how you heard about WIBP, the name of a person who introduced you, the business concern you describe, its consequences, what you have tried, and how soon you want it to improve.

Website and campaign information

We use first-party browser storage to retain the first and latest website-attribution touch across visits. That limited record may include campaign tags, common advertising click identifiers, the referring site and path, the WIBP landing path, and capture time so we can understand which outreach led to a request. This first-party attribution feature operates without placing third-party advertising cookies. Our hosting and security providers necessarily process ordinary connection information, such as an IP address, to deliver and protect the site. The lead record does not include your raw IP address or browser user-agent string.

While you complete the request form, the site keeps a bounded draft in per-tab session storage so your answers and consent choices can be restored if validation or a temporary service problem sends you back to the form. The draft is not placed in the URL, is cleared after a confirmed submission, and otherwise ends with that browser-tab session.

Optional measurement tools stay off until you make a privacy choice. If you allow analytics, Google Analytics may measure page views and bounded actions such as a phone-link click, email-link click, request-form start, and confirmed request submission. We remove query strings from measured page locations and do not send names, email addresses, phone numbers, request answers, availability, or other submitted free text to analytics. If you allow advertising measurement, Google may measure advertising conversions and support remarketing; we do not use enhanced conversions that send hashed contact information.

If you separately allow masked session replay, Microsoft Clarity may record interactions on public information pages so we can find usability problems. Clarity does not run on the Owner Bottleneck Review form, the request-confirmation page, unsubscribe pages, or protected WIBP pages. We do not use Clarity user identification, save favorite recordings, or intentionally record form values. A Global Privacy Control signal keeps advertising measurement, remarketing, and session replay off.

Marketing unsubscribe requests

When you submit the unsubscribe form, we collect the email address, request time, and request source needed to create and maintain a central marketing-suppression record. We use that record to prevent the address from being included in recurring WIBP marketing email. We do not require a reason or send a verification message before applying the request because the privacy-protective choice is to stop marketing.

How we use information

We use submitted information to review and respond to your request, coordinate a conversation, understand demand for WIBP services, protect the intake process, and maintain appropriate business records. Requesting a review does not subscribe you to marketing email. We send occasional marketing email only when you separately select that optional choice, and each message provides an unsubscribe path.

Calls and receptionist transcripts

When you call WIBP, we may collect the calling number, call time, a full-text transcript, a summary, the reason for the call, its disposition, and any follow-up you request. Calls are not audio-recorded. Full-text receptionist transcripts may be used for quality assurance, follow-up, and routing through WIBP’s operating process. A supported business record created from the call may be retained separately for the request, relationship, and ordinary recordkeeping purposes described in this notice.

Text messages

If you separately opt in, WIBP may send low-volume text messages about your request, scheduling, and customer-care follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to text messages is not a condition of purchase. See the SMS Terms for the complete program terms.

During a WIBP phone call, you may instead explicitly ask the receptionist to send one text containing the link to the Owner Bottleneck Review request form. Before accepting that request, the receptionist identifies Woodall Innovative Business Partners as the sender, describes that exact text, states that message and data rates may apply, and explains that you may reply STOP to opt out or HELP for help. That affirmative request authorizes only the single form-link text; it does not enroll you in recurring marketing or replace the separate text-message consent choice on the request form. You may decline, and consent is not required as a condition of purchase or service.

WIBP does not sell or share mobile numbers, text-message originator opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Service providers may process that information only as needed to operate and support WIBP’s messaging program.

Sharing and service providers

WIBP does not sell your personal information. Depending on your privacy choices, our service providers may include Google for analytics and advertising measurement and Microsoft for Clarity analytics and masked session replay. We may also use service providers to host, secure, back up, and operate the website and business communications. They receive only the access needed to provide those services. We may disclose information when required by law or necessary to protect rights, safety, and system integrity.

Google and YouTube account data

The protected WIBP Social Publisher uses YouTube API Services only after an authorized WIBP channel owner connects the exact company YouTube channel through Google OAuth. The publisher requests the minimum access needed to identify that channel, upload an owner-approved video, set its approved title, description, and visibility, and confirm the resulting upload status. It does not use YouTube account data for advertising, audience profiling, credit decisions, or sale to another party.

Google OAuth access and refresh tokens are stored in a private encrypted production credential vault. They are excluded from source code, browser responses, publication receipts, and ordinary application logs. The protected publishing interface is limited to authorized WIBP operators. Service providers that host or secure the system may process encrypted or transient data only as needed to operate that system; WIBP does not disclose Google user data to independent third parties except when required by law or to protect users and system integrity.

WIBP's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Use of YouTube features is also subject to the YouTube Terms of Serviceand the Google Privacy Policy.

An authorized channel owner may revoke WIBP's Google access at any time from the Google Account connections page. The owner may also request deletion by emailing [email protected]. After a verified request, WIBP will remove the stored Google authorization and related account-link data from the active system within seven days, except for minimal security or legal records that must be retained. Revoking access at Google immediately prevents new API access even before that local deletion is complete.

Retention and protection

We keep information only as long as reasonably needed for the request, the resulting business relationship, legitimate recordkeeping, security, and legal obligations. We use access controls, private storage, and recovery practices appropriate to the information, while recognizing that no system can guarantee absolute security.

A marketing-suppression record may be retained as long as needed to honor the unsubscribe choice and prevent the address from being added back to recurring marketing.

Our target retention is two months for Google Analytics user-level event data, no more than 90 days for browser attribution and advertising click identifiers, and Microsoft Clarity’s ordinary 30-day recording period. We do not favorite or export Clarity recordings. Aggregated scorecards that no longer identify a visitor may be retained for business trend analysis.

Your choices

Use the Privacy choices control in the footer to allow, reject, or change optional analytics, advertising, and session-replay choices. You may ask about, correct, or request deletion of information you submitted, subject to legitimate retention requirements. Email [email protected]. To stop recurring marketing email, use the unsubscribe form. You may also contact [email protected] for ordinary business inquiries. For text-message help, reply HELP; to opt out, reply STOP.

Changes

We may update this notice as the website and our operating practices change. The effective date above identifies the current version.